Shipping Policy

At Crestone Global Pvt Ltd, we prioritize getting our products to you safely, securely, and in a timely manner. This policy outlines our shipping procedures, delivery timelines, and support protocols.

1. Shipping Locations

  • Domestic Shipping: We currently ship to all serviceable locations across India.

  • International Shipping: We do not offer international shipping at this time.

2. Delivery Timelines

  • Standard Shipping: Orders are typically delivered within 5–7 business days following the date of dispatch.

  • Processing Time: Most orders are processed and dispatched within 2–3 business days.

  • Variations: Delivery times may vary depending on your location (e.g., remote or non-metro areas) and external factors such as weather, public holidays, or courier restrictions. During peak seasons or sales, processing times may be slightly extended.

3. Shipping Charges

  • Shipping costs are calculated at checkout based on the delivery location, order weight, and total value.

  • Any "Free Shipping" promotions are subject to the terms and conditions displayed on the website at the time of purchase.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation via email or SMS, which includes:

  • The name of our courier partner.

  • A unique Tracking Number.

  • A direct link to monitor your shipment in real-time.

5. Shipping Issues & Support

If you encounter any of the following issues, please contact us within 7 days of delivery:

  • Damaged Packaging: Please document the damage with photos before opening.

  • Missing Items: Ensure the seal was intact upon arrival.

  • Delivery Delays: If your tracking hasn't updated for more than 48 hours.

Contact Details:

  • Email: support@crestoneglobal.in

  • Phone: +91-9953294455

6. Limitation of Responsibility

While Crestone Global Pvt Ltd works with reliable logistics partners, we are not legally liable for delays caused by courier services, customs clearances (where applicable), or unforeseen circumstances beyond our control (Acts of God). Our responsibility is limited to assisting you in tracking the package and ensuring a resolution is reached with the carrier.