Refund & Return Policy

At Crestone Global Pvt Ltd, we are committed to providing premium products that meet the highest quality standards. While we strive for excellence in every order, we understand that issues may occasionally arise. This policy outlines our procedures for refunds, returns, and replacements.

1. Refund Policy

We maintain a strict no-refund policy on all products. Exceptions are made only in the following specific circumstances:

  • Product Not Received: If the package is confirmed lost in transit.

  • Wrong Product Delivered: If the items received do not match your order.

  • Shipping Damage: If the product arrives physically damaged.

Refund Process:

If a refund is approved, the amount will be credited to your original payment method within 7–14 business days. Please note that shipping charges are non-refundable unless the error was made by our team.

2. Return & Replacement Policy

Returns are exclusively accepted for defective, damaged, or incorrect items.

  • Reporting Window: You must report the issue within 24 hours of delivery.

  • Condition: Products must be unused and in their original packaging.

  • Replacement Timeline: Once your request is approved, we will initiate the replacement within 15-20 business days. Delivery typically takes 7-15  business days thereafter.

3. Important Conditions

  • Evidence Required: Clear photos or videos of the damaged product and its packaging are mandatory for verification.

  • Exclusions: We do not offer refunds or replacements for taste preferences, subjective dissatisfaction, or errors made by the customer during the ordering process.

  • External Delays: Crestone Global Pvt Ltd is not responsible for delays caused by transport companies, adverse weather, or other unforeseen external factors.

4. How to Request a Refund or Replacement

To initiate a request, please contact our support team with your Order Number, a Description of the Issue, and Supporting Evidence.

  • Email: support@crestoneglobal.in

  • Phone: +91-9953294455

Our team will review your case and notify you whether a refund or a replacement/reshipment has been authorized.

5. Legal Disclaimer (Limitation of Liability)

By purchasing from Crestone Global Pvt Ltd, you acknowledge that the company’s liability is limited to the replacement of the product or a refund of the purchase price. Crestone Global Pvt Ltd shall not be held liable for any indirect, incidental, or consequential damages arising from product use or delivery delays.